What makes purchasing from Sewell different than other dealers?
Sewell provides its customers with a high level of customer service. Our salespeople are known for their professionalism, courteousness and flexibility with the customer in making the buying process of a vehicle enjoyable. Repeat and new customers will tell us they purchased from Sewell because of the quality of service and no pressure in purchasing.
Do you sell vehicles online?
We do. While Sewell prefers to conduct the sales process in person because we believe that provides a better experience for the customer, we are flexible. We have customers throughout the United States and in many foreign countries who have never visited one of our dealerships. Please contact a sales associate to let us know how we can accommodate you.
If the vehicle I want is not in stock, how long will it take to locate the vehicle? What is the process or what options do I have?
Depending on the vehicle, we can usually locate the one you want within a couple of days through a network of other dealerships or we can offer a comparable vehicle that we have in stock. We recommend you contact a salesperson for more information.
Can I order a vehicle from the manufacturer?
Depending on the manufacturer, you may place an order through us for a vehicle we do not have in stock. If a particular vehicle is not in stock, we may offer a comparable one or search among a network of other dealerships. We recommend you contact a salesperson for more information.
How do you determine the trade-in value for a vehicle?
Each trade-in is appraised differently based on various criteria, such as year, condition and current market value. Sewell has a large pre-owned network and our pre-owned managers will do a thorough assessment (including test driving), which allows us to provide the customer with a proper trade-in value.
What types of purchasing methods do you offer? Give me an example.
Our purchase methods include leasing, balloon financing, outside financing and cash payments. Sewell has many direct relationships with banks and institutions where we may be able to offer a better financing rate than the bank or institution would usually quote.
How does my credit rating affect the purchase of a vehicle?
Our salespeople will provide a proper assessment of your credit. Sometimes a customer may believe his or her credit rating is not good enough for the purchase of a new vehicle, when it may, in fact, be fine.
How can I purchase or inquire about an extended warranty?
You may talk to any salesperson or service adviser in the dealership to purchase or inquire. Generally, extended warranties are sold before the manufacturer's factory warranty expires.